Workface Training & Support

Get the support and training you need, when you need it. Workface has a plan to match your support, training, and administration needs. When you're using Workface, you want to get the most value. We offer a unique combination of support, training, and administration expertise to promote user adoption, increase productivity, and ensure high ROI.

We have three plans that benefit businesses of all sizes. Our most successful customers prefer the Premium Plan, which offers faster response, 24x7 coverage, and comprehensive training for everyone. To learn more, contact us.

TIER 1: Standard Training & Support

Details:
All of our customers receive this plan to ensure their systems are supported. Our Standard Plan, included with each license, provides:


TIER 2: Premium Training & Support

Details:
Fast and complete coverage comes with the Premium Support Plan. This plan is the perfect mix of support and training. When you have support questions, we have the expert answers, any day, anytime. Our Workface-certified support reps are here to assist you so you can get answers or resolve issues quickly, and get back to work knowing you’re covered.

Whether you need end-user training in a particular Workface product, or need to educate your Workface admins and developers, this is the plan for you. Access our complete library of online courses to build expertise in Workface products, drive value, and maximize ROI.

The Premium Support Plan includes:

*A designated support account rep is assigned to customers that have over 100 Workface licenses or a minimum $10,000 annual support subscription.
**Customers that have over 100 Workface licenses or a minimum $10,000 annual support subscription will receive a Premium Support Review.


TIER 3: Premium+ Training & Support

Details:
Add administration expertise with the Workface Premium+ Support Plan. Cover all of your bases with this plan: support, training, and administration. It’s what the + is all about. The Premium+ Support Plan gives you all the benefits of Premium, including a support rep assigned to your company*, priority case routing, 2-hour response time, 24x7 phone support, unlimited usage of our entire online course library, plus one very helpful addition: access to your own team of expert Workface administrators. This lets you focus on design and management while we support your configuration. In addition to all the support and training benefits included in Plans, with Premier+ you also receive:

*A designated support account rep is assigned to companies with over 100 Workface licenses or a minimum $10,000 annual support subscription.
**Customers that have over 100 Workface licenses or a minimum $10,000 annual support subscription will receive a Premium Support Review.