Ways to Use Workface

The goal of using Workface is to create meaning out of being a professional (and a human) on the Internet and making that persona (identity) relevant to the way customers interact and communicate with you in the digital world. To better help you understand how you can take full advantage of this powerful technology, please see the following ideas on ways to use Workface:

The Workface Profile (also see Cloud Cubicles the site)

The Workface profile has been built to be simple to use and places customer focus on online status and communications/sharing. The profile can be displayed on your website or any other digital environment. It helps alert customers to real people within your organization and helps make them digitally available to the customer. A single employee within your organization can be viewable from an unlimited number of digital locations.

The Workface Profile (also known as a Cloud Cubicle) displays a profile picture, name, job title, and company name. It contains social links, over 68 different types of files (presentations, pdf’s, video). The profile can be digitally shared in social media and other Internet locations. And, more importantly, the Workface profile displays online status and enables immediate communications through text, audio, and video chat. Think of it as a way to introduce your people to, and hold meetings with, your customers. It’s entirely new wait to greet customers at your digital front door.

The Workface profile can also be used as advertising that can be deployed in advertising networks, in social media, and search engines.

The Workface Toolbar

The Workface Toolbar is an element that can be added to your website. It maintains a fixed position at the bottom of your website and helps your customers quickly find people within your business. Inside of the toolbar is a directory of people in your business. It helps your customer find, select, and self-initiate engagement. The toolbar is easily integrated with a single snippet of software code.

The Workface Rolodesk^™

The Workface Rolodesk^™ is an element that can be added to your website. It maintains a fixed position at the bottom of your website and helps your customers quickly find people within your business. Inside of the Rolodesk is a directory of people in your business that can be flipped through with a mouse or finger. It helps your customer find, select, and self-initiate engagement. Rolodesk is easily integrated with a single snippet of software code.

The Workface Lightbox

The Workface Light Box is a tool to display a directory of your team members to customers, which is often connected to a “chat live” button on your website. It can be linked to any element on your website. When a customer clicks on that link, the Workface Light Box opens up and shows a directory in the middle of the web page.

The Workface Status Button

The Workface Status Button is used to show customers when a person in your company is online and ready for engagement. It’s an incredible add-on to existing employee pages or a company directory.

The Workface Cameo^™

The Workface Cameo^™ is another tool for showing customers when a person in your company is online and ready for engagement. It displays a small green icon next to the person’s name. When a customer performs a mouse rollover or touches the name that person’s profile and status appears.

The Workface Flag

The Workface Flag is a reminder tool for customers navigating your website. Wherever they go on your website, they can easily reopen a previous chat session. It displays a small notification of the chat status.

Workface Chat for Facebook

If you have a Company Page (or Timeline) on Facebook, you can add Workface in a matter of minutes. When customers visit your Facebook Company Page, they can find, select, and self-initiate engagement with your people. Workface is great for support and sales scenarios where your customer may not want a social connection with your business, but they do require help or questions. Workface for Facebook does not require your customer to use any special software or Facebook plugins; it works organically across all of Facebook.

Another way to use Workface within Facebook is to ask your customers for referrals. Workface Cloud Cubicles can be easily shared on Facebook Timeline/Wall. The average Facebook user has 155 connections. Imagine if just one customer shared you on their wall in front of all their friends. Now that’s word-of-mouth (WOM) marketing in a digital world!

Workface for Twitter

If you have a Company Page on Twitter, you can add links to Workface Cloud Cubicles with one click. When your customers visits your Twitter Page, they can click and self-initiate engagement with your people. Workface is great for support and sales scenarios where your customer is looking for real people to help answer questions. Workface for Twitter does not require your customer to use any special software or Twitter plugins; it works naturally on your Twitter Page.

Workface for Email

Workface can be used in signatures of most email clients, including Outlook and Gmail. When a recipient views your email, they can see your real-time status. By clicking on your signature when you’re in an “online” status, they can initiate a live communication session with you. Workface for Email is perfect for scenarios where you want to improve your reaction time to customers.

The Workface Status Button can be used in signatures of most email clients, including Outlook and Gmail. When a recipient views your email, they can see your real-time status button when you’re online, and when you’re offline (voila!) the status button disappears. By clicking on your signature when you’re in an “online” status, they can initiate a live communication session with you.

Workface for WordPress

If you use WordPress, integrating Workface is a breeze. You simply install the Workface plugin for WordPress into the admin backend. Once installed, you activate it and the Workface menu appears in your admin menu. This plugin requires no code changes on your part, and is finished in WP source control.

The Workface Corner Flip

The Workface Corner Flip is a highly visible page element for showing visitors to your website when a person in your company is online and ready for engagement. It displays a triangular tap in the upper right hand corner of your web page. When a customer performs a mouse rollover or touches the area it expands. A second click or touch initiates a live chat session.

Workface Proactive Chat

Workface Proactive Chat is a timer-based pop-up call-to-action for chat that is installed on your website. When a customer visits, the proactive chat window displays after a pre-set number of seconds and alerts the page visitor that a person is available to chat live.

Workface Overlay for Google Maps

Workface can be implemented as on overlay on Google Maps. When a visitor/customer click on your location pin, your agent directory displays.

Workface Company-wide Status Button

The Workface Company-wide Status Button is used to show customers when any person in your company is online and ready for engagement. It’s a great way to quickly convey availability for real-time engagement in your company. It can be configured to appear/disappear based on status. Perfect for situation where you’re staffing website presence during normal business hours, but disappears on off-hours when no team members are available.