Engage has taken web-based identity management to a whole new level by combining the science of identity, authentication, authorization, and permissions and combined it with a highly novel concept of a self-contained and distributable profile. From one centralized location, employees within your organization can manage their web-based Engage profile identity, as well as presence and chat communications with customers, no matter where their profile is digitally represented across the web. Yet, all employee identities within your organization remain under your administrative control.
Why Do You Need Identity Management
More than ever, organizations wishing to embrace digital and social selling and customer support need to empower their customer-facing teams with visibility on the web. Engage provides a way to put the Internet in your employees, and put your employees on the Internet. For organizations where personal relationships with customers matter, Identity Management from Engage represents a powerful way to build employee visibility with customers and manage the way the organization is perceived by customers, all while remaining under the administrative control of the organization. In addition, Engage has the added value of helping to create a broader digital footprint for employees, which amplifies employees as part of your marketing message.
What Companies Provide Identity Management to the Enterprise
LinkedIn®, for example, has been used by employees and organizations to capture and display the identity of employees. However, LinkedIn is a walled-garden network that is limited by degrees of separation (e.g. unless a prospective customer has a connection to your employees that can’t use LinkedIn to connect with and ask questions of your employees). Engage is unique in that it allows for employee identity creation in a way that can be shared on the organization’s website and beyond, while at the same time providing for organizational control and recall capabilities. E.g. Organizations can create policies about their employee identities on LinkedIn, but they have no control over those identities and where those identities are displayed online.