About Me

In pursuit of happiness and financial independence at Sleeping with the PAST..... since January 2008.



Summary:

I have spent approximately 4 years in Outsourcing/Offshoring & BPO industry where I have experienced multiple roles in in-bound call handling, MIS, quality and training. And, 2.5 years in Consulting/Staffing & Recruitment where I was responsible for client engagement and service delivery.

With 6+ years experience in handling multi-dimensional relations in international and domestic environment with extensive experience in general administrative activities, personnel management, organisation development initiatives, planning human resource requirements and training colleagues across assignments.



Specialties:

Organisational development initiatives, Planning human resource requirements, Training colleagues across assignments.



Experience:



* Client engagement & Service delivery at Mancer Consulting Services from August 2007 - December 2007 (5 months)



* Subject Matter Expert at Convergys India Services from March 2007 - July 2007 (5 months)



* Training Consultant at WCH Solutions from January 2007 - March 2007 (3 months)



* Associate Director at RedBreed India Private Limited from February 2005 - January 2007 (2 years)



* Executive Operations - BD at Tecnova India Private Limited from July 2004 - February 2005 (8 months)



* Quality Analyst (Voice & Accent/Soft Skills) at VCustomer Services India Private Limited from October 2003 - June 2004 (9 months)



* Associate at WiproSpectramind Services Private Limited from February 2003 - August 2003 (7 months)



* Executive - Contact Center at Cybersys InfoTech Limited from November 2001 - February 2003 (1 year 4 months)



Education:



* Pursuing BBA from Institute of Chartered Financial Analysts of India (ICFAI)

* Delhi University - BA (Hons), English, 2001 - 2005

* Don Bosco School - Class 12, Commerce with Information Practices, 1988 - 2001



For more information - http://www.linkedin.com/in/raghavpandit