About Me

ITSM educator, author, speaker, Cloud Computing addict

My Experience

Ivanka Menken:* [size=4]is the author of the bestselling IT Service Management books of the last few years;* speaks to large groups on IT Management, Service Level Management, Cloud Computing and what's next;* writes the most popular IT Service Management blog in the world;* and is the founder of The Art of Service, a fast-growing IT Service Management education company[/size]You can read her bio on her blog ivankamenken.wordpress.com, reviews of her books on Amazon and do a search to see what Google thinks of her.Menken is author of close to a hundred books that have been bestsellers around the world and changed the way people think about IT Management, Service Management and Cloud Computing, and her ebooks are among the most popular ever published in the industry.Her irrepressible speaking style and no-holds-barred blog have helped her create a large following around the world.Ivanka's latest book, is a industry bestseller, appearing on the Amazon bestseller lists. It's about the most powerful form of IT Delivery--Service Management--and how IT Development and Management activites and processes have to be aligned to create IT Services and products that matter.