Customer Initiated Engagement Platform

Workface® is a Customer Initiated Engagement Platform (CEP). It enables businesses to empower their professionals to digitally engage directly with customer prospects on corporate and third-party websites, search engines, and mobile, in real-time. The Workface® solution provides exceptional value through sales & marketing control, increased sales force reach and improved time to sale, resulting in the ability to track and analyze performance and ROI.

Is your company actively engaged in internet sales & marketing tactics, but you need to show more ROI? If so, Workface® may be the perfect solution. It helps you empower your salespeople to directly and personally engage with customers and prospects on the internet at the moment of interest. Workface® solves a massive pre-CRM problem. CRM (Customer Relationship Management) is a broadly recognized, widely-implemented strategy for managing and nurturing your company's interactions with customers, clients and sales prospects. Principally, CRM has not addressed the customer need state to engage with companies on their own terms (CRM is all about how your company can reach customers, not how customers can reach your company). This is both a problem and an opportunity for the sales-minded organization.

Workface® enables your salespeople (sales; service; agents; etc.) to swim upstream in the sales process and interact with customers earlier in the decision-making process. It delivers ROI through earlier sales engagements and faster time to sale (moving the engagement to the phone or offline meeting required to close the sale). Workface® technology is in use by more than 70,000 professionals around the world.

The underlying magic of Workface® is our robust customer engagement platform that powers profile technology for your enterprise. It converts your salespeople into digital agents that can interact with customers in real-time. The sooner the sales force effectively makes the human connection, the higher the likelihood of sales success. Workface® powers the human-to-human connection; earlier human contact results in better conversion rates.